If an order is cancelled by the customer after it has been placed for any reason the order will be refunded for the full amount minus a $7.99 restocking fee. If a product is unavailable and we are not able to find a reasonable replacement (similar item for a similar price), we will refund the total amount paid. If a delivery was attempted and the customer was not available, the address provided was incorrect, the customer is unreachable at time of delivery, or driver is unable to verify age, the order will be cancelled and a $7.99 restocking fee will be assessed.
Additional information regarding our refund policy:
- You have 2 days from purchase to notify us if a product is incorrect, spoiled, or contaminated. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.
- Method of refund – We will refund the amount to the same form of payment used or credit your account.
- Product condition – Product must be returned in its original condition. Opened or used products will not be accepted.
- Please email us at firstname.lastname@example.org to initiate a refund request.
- A $7.99 restocking fee will be assessed for all returns except in the case where an incorrect item was delivered, item is spoiled, contaminated or otherwise not consumable.